1. Introduction

Akos MD LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AKOS CareConnect platform.

2. Information We Collect

We collect several types of information:

Protected Health Information (PHI)

• Medical records and health history
• Treatment plans and care coordination data
• Vital signs and remote patient monitoring data
• Medication information
• Lab results and diagnostic information
• Insurance and billing information

Personal Information

• Name, date of birth, and contact information
• Email address and phone number
• Account credentials and security information
• Communication preferences

Technical Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Log files and session information

3. How We Use Your Information

We use your information to:

• Provide healthcare management and care coordination services
• Facilitate communication between patients and healthcare providers
• Monitor and improve patient outcomes through remote patient monitoring
• Process billing and insurance claims
• Conduct quality improvement and population health management
• Comply with legal and regulatory requirements
• Maintain and improve our platform's functionality and security
• Send service-related communications and updates

4. HIPAA Compliance

As a healthcare technology platform, we are fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI).

We enter into Business Associate Agreements (BAA) with covered entities and maintain strict policies to ensure PHI is only accessed by authorized personnel for legitimate healthcare purposes.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your information with third parties when you have given us explicit permission to do so.

For Treatment, Payment, and Healthcare Operations

We share information with your healthcare team, insurance providers, and other entities involved in your care as permitted under HIPAA.

Legal Requirements

We may disclose information when required by law, court order, or to protect the rights and safety of ourselves or others.

Business Associates

We share information with service providers who help us operate our platform, all of whom are bound by confidentiality agreements and HIPAA-compliant BAAs.

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on privacy and security protocols
• Incident response and breach notification procedures
• Regular data backups and disaster recovery planning

7. Your Rights

Under HIPAA and applicable privacy laws, you have the right to:

• Access and obtain a copy of your health information
• Request corrections to your health information
• Request restrictions on how we use or disclose your information
• Request confidential communications
• Receive a list of disclosures we have made
• Revoke authorization for uses beyond treatment, payment, and operations
• File a complaint if you believe your privacy rights have been violated

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Healthcare records are typically retained for a minimum of 7 years or as required by state and federal law. After this period, data is securely deleted or anonymized.

9. Children's Privacy

Our platform is designed for use by healthcare providers and their patients. When treating minors, we comply with applicable laws regarding parental consent and access to health information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, maintain security, and analyze platform usage. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the platform. The "Last Updated" date at the top indicates when the policy was last revised.

13. State-Specific Privacy Rights

Residents of certain states may have additional privacy rights under state law. If you are a resident of California, Virginia, Colorado, or other states with comprehensive privacy laws, please contact us to exercise your rights under those laws.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: